“The most important thing in communication
is to hear what isn't being said. “

Peter Drucker

 

Successful CSS project results require continuous communication with all stakeholders throughout a project’s duration.  Enhancing communication and trust through new awareness and discipline in conversation can also be important to a project’s success.  Project managers and design engineers should gain new insight into how conversational networks function and what this means for the project team.  Team members should acquire a basic understanding of common speech patterns — assertions, judgments, declarations, requests, offers, and promises — and how to use them for maximizing meaningful discussions.  The benefit to the team and the project is clarity and discipline in team conversations.  This approach can accelerate progress, enhance results, and reduce project mistakes or misunderstandings. 

 

Project managers must also understand the language of commitment and the elements of trust.  Understanding trust and how to distinguish genuine trust is paramount to collaborative decision-making.

Trust and Commitment are the portals through which all CSS project teams must pass on their way to states of collaboration and creativity.

A project manager should discover practical ways of optimizing communication for breakthrough success. In other words, find practical new ways to engage your team in frank and open dialogue about how to create an atmosphere of genuine trust.